📋 Privacy Policy

Effective date: June 11, 2026
Shark Menu (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we handle information when you use the Shark Menu mobile application, website, and related services (collectively, the “Service”).

1. Information we collect

To provide, improve, and secure our digital menu & restaurant management platform, we may collect the following types of information:

• Account & profile data – name, email address, phone number, and login credentials when you register (for restaurant owners, managers, cashiers).
• Business & menu data – restaurant information, categories, products, prices, images, QR code settings, and orders placed through the platform.
• Usage & device information – app version, device model, OS version, IP address, crash logs, and feature interaction (to improve stability and performance).
• Order & transaction info – items ordered, order total, payment status, and order history (never stores full payment card details; payments are processed by third‑party providers).
• Support communications – any information you share when contacting our support team (email, phone, chat).

We do not collect sensitive personal data (e.g., government IDs, health information) or precise geolocation without your explicit consent.

2. How we use your information

We use collected data only for legitimate business purposes:

• ✅ To operate, maintain, and improve Shark Menu features (digital menus, QR ordering, order management).
• ✅ To authenticate users and manage access rights (owner, manager, cashier roles).
• ✅ To process orders and generate receipts, analytics for restaurants (popular items, sales overview).
• ✅ To send important service updates, security alerts, and respond to customer support requests.
• ✅ To comply with legal obligations and prevent fraudulent or unauthorized activities.

We never sell your personal data to third parties.

3. Legal basis (GDPR compliance for EU users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the context: performance of a contract (providing the Service), legitimate interests (security & improvements), or your consent (where required).

4. Data sharing & third parties

We may share information only in the following limited circumstances:

• Service providers – cloud hosting (e.g., database, file storage), analytics (anonymous usage), email delivery. All processors are bound by strict data protection agreements.
• Legal compliance – if required by law, court order, or governmental regulation to protect our rights or public safety.
• Business transfers – in case of merger, acquisition, or asset sale, users will be notified before data is transferred under a different policy.

Shark Menu does not share, rent, or trade personal information with advertisers or marketing platforms.

5. Data security & retention

We implement industry-standard security measures (encryption in transit, role-based access, regular backups) to protect your data. However, no method of transmission over the internet is 100% secure. We retain personal information only as long as necessary to provide the Service and fulfill the purposes described in this policy, or as required by law (e.g., tax records for orders).

If you close your restaurant account, we will anonymize or delete your data within 60 days, unless legal retention applies.

6. Your rights & choices

Depending on your location, you may have the following rights regarding your personal data:

• 🔹 Access & portability – request a copy of your data.
• 🔹 Correction – update inaccurate or incomplete information.
• 🔹 Deletion – request deletion of your account and associated data (subject to legal obligations).
• 🔹 Opt-out of marketing – we only send essential service emails; you can always manage notifications.

To exercise any right, please contact us using the details in Section 10. We will respond within 30 days.

7. Children’s privacy (COPPA compliance)

Shark Menu is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with data, please contact us immediately, and we will take steps to delete such information.

8. Third‑party links & services

The app may contain links to external sites (e.g., restaurant social media, payment gateways). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing any personal data.

9. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available within the app and on our website. Significant changes will be notified via email or an in-app notice at least 14 days in advance.

10. Contact us – your privacy matters

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Shark Menu · digital ordering & QR menu solution · © 2026